Refund Policy
We believe in providing our clients with
Guaranteed SEO Services. Many SEO companies do
not offer guaranteed services and claim that they have no control
over Google, (which is true, SEO companies do not) but the reality
is why would you hire a company to provide services for thousands
of dollars with no guarantee at all? What if that SEO Company
takes your money and does not provide you with any results, and
you end up losing your marketing budget?
We are a performance driven company that delivers guaranteed
results, or we refund your money.
We feel that if we were customers about to hire an SEO
Company, we would want some kind of insurance policy before
handing over thousands of dollars to someone promising you the
world.
Think about it, would you hire us today without feeling secure
about what we will be delivering to you? If you would, you might
as well go place $3,000 on the roulette table at some casino. You
want to hire a trustworthy company that offers affordable seo
services and guarantees your placement results with a “100%
satisfaction or your Money Back” policy.
We want to earn your business, and have a long term
relationship. We know this won’t happen if we don’t deliver
something amazing.
How It Works
The “Primary Period” is a six month trial starting with the live
launch of the website on the Internet (if the website is designed
by WozMedia) or, when the site is launched by the clients web
designer and turned over to our team for optimization.
a)
If guaranteed SEO rankings (as per agreed contract) are not
accomplished within the primary period, the client has the
option to request a refund on all monthly fees paid, after the
completion of the primary period.
100% Money Back Guarantee, if contract expectations are not
met.
b) Alternatively, a request may be made for WozMedia to continue
the search engine optimization work with no refund. If opted out
from repayment, billing will stop immediately and, as a courtesy
to the client WozMedia will provide an additional 3 (three) months
of guaranteed SEO services even after the guaranteed results are
achieved.
Refund Policy Enhancements
We have found the following client benefits and enhancements to be
the most practical terms for our clients to receive the maximum
benefit from our programs. These guidelines are designed to ensure
best practices, to protect the integrity of our services, and
preserve the value of our services for the client.
a)
Contract may be cancelled at anytime. If cancellation occurs during the primary period a refund will
not be granted. While future fees will be discontinued or possibly
discounted in your favor, prorated refunds will not be given.
b)
Setup fees cover specific costs.
These fees go towards the initial website analysis, engineering
search engine placement, providing professional advice, onsite and
offsite optimization, content development, press releases writing
and distribution, and more. Contract setup fees are different than
monthly fees and are non-refundable. Please understand that
ultimately, we want to earn your business and maintain our
relationship. We know that’s not possible if we don’t deliver high
quality results.
c)
SEO elements require precise optimization. It is our responsibility to ensure all variables meet specific
standards. If any changes to content, alt tags, images, keywords,
design layout, structure, meta tags, and/or any website copy or
elements including menus on the website are made by the client or
client’s agent (such as a web designer) without agreement by
WozMedia, no refund will be granted. Following these guidelines
allows us to ensure that all techniques are kept consistent with
proper current internet marketing standards.
d)
Relationship compliance with best practices. It is our responsibility to stay current on industry trends and
provide appropriate feedback on best practices for your website.
If our advice and “white hat” best practice recommendations or
change suggestions are refused or denied compliance by the client,
a refund will be denied. This includes but is not limited to:
changing web content, coding, website navigation, page structure,
keyword density, and external linking we do not recommend.
e)
WozMedia must be the exclusive search engine optimization
provider. If another or alternative SEO company is hired and/or the
client performs their own search engine optimization while in the
primary period no refund will be granted.
f)
Positive reputation and inclusion in the search
results. Search engine placement depends on our ability to improve the
website’s relationship with the search engines. Any domains that
are de-indexed, become de-indexed, are blacklisted or become
blacklisted due to client’s actions will not be granted a refund.
g)
Website accessibility and availability. We strive to deliver valuable results, and can only do so with
full access to the client website. A refund will not be approved
if our team is denied access to the website we were hired to
service, or if the site is offline and/or not available for public
viewing on the Internet.
h)
Open for business services. We understand the value of staying in business, and having a
great website to represent you. If a client goes out of business,
changes the initially approved website URL and/or approved primary
keyword list a refund will not be granted.
i)
Deliver-ability of Services. We require our team to deliver the agreed to services in the
most efficient and professional ways possible. A refund will not
be applicable if the client limits our team from performing
service obligations in any way, or if client chooses to customize
the scope of work pre-defined in the SEO packages.
j)
Scope/Investment Customization.
We utilize a huge portion of the investment dollars to use in
coordinating work and additional services to achieve results for
our clients. If the SEO package is customized in terms of service
scope or pricing, the investment does not qualify for a refund.
k)
Primary Period Continuation.
We adhere to a strict code of ethics in operations and providing
services for our clients, which means that we always strive to
achieve the results defined for each client in the SEO package
participation program. If the client continues services beyond the
defined primary period of work, or if we provide complimentary
services as an attempt to correct results not being achieved, a
refund will not approved. Refund requests must meet all the terms
outlined, and must be requested within seven days of the
completion of the primary period.
We maintain a client centric mindset in every department, process,
and transaction. We always look for ways to enhance the client’s
business, and the results of our guaranteed EO services.
Privacy Policy
Personal Identification Information
WozMedia may collect personal identification information from
users in a variety of ways. Some of the ways we may collect
personal information include, but are not limited to, the
following:
When users visit our website by using various Internet browsers
When users fill out a form on our website
When users take advantage of the activities, services, features or
resources we make available on our site.
Users may be asked for name, email address, mailing address, phone
number or other information. If users voluntarily enter this type of
information, they understand that it can be stored by WozMedia.
Users always have the right to refuse to supply personally
identification information; however, users should understand that
such refusal may prevent them from engaging in certain site-related
activities.
Non-personal Identification Information
WozMedia reserves the right to collect non-personal identification
information about users whenever they interact with our Site.
Non-personal identification information may include the user’s
browser name as well as the type of computer used and technical
information about how users connect to our site, such as the
operating system and the Internet service providers utilized and
other similar information.
Protection of Personal Information
WozMedia takes every reasonable precaution to protect the personal
information of our clients against loss, theft and misuse. We use
security measures to guard against unauthorized access, disclosure
or alteration of your personal information and intellectual
property. We ask that users of our site also endeavor to safeguard
personal information by entering this information only when
requested by WozMedia’s site. We are not responsible for
information given to third-party vendors or others who may request
such data from users.
If a user leaves WozMedia’s website, we are not responsible for
the use of personal information on third-party websites. Users
should read the privacy policies of these websites to determine
how their personal information may be used.
Questions?
Questions about your rights and protections under this privacy
policy should be directed to WozMedia.
WHAT ARE COOKIES
As is common practice with almost all professional websites this
site uses cookies, which are tiny files that are downloaded to
your computer, to improve your experience. This page describes
what information they gather, how we use it and why we sometimes
need to store these cookies. We will also share how you can
prevent these cookies from being stored however this may downgrade
or ‘break’ certain elements of the sites functionality.
For more general information on cookies see the Wikipedia article on HTTP Cookies…
HOW WE USE COOKIES
We use cookies for a variety of reasons detailed below.
Unfortunately is most cases there are no industry standard options
for disabling cookies without completely disabling the
functionality and features they add to this site. It is
recommended that you leave on all cookies if you are not sure
whether you need them or not in case they are used to provide a
service that you use.
DISABLING COOKIES
You can prevent the setting of cookies by adjusting the settings
on your browser (see your browser Help for how to do this). Be
aware that disabling cookies will affect the functionality of this
and many other websites that you visit. Disabling cookies will
usually result in also disabling certain functionality and
features of the this site. Therefore it is recommended that you do
not disable cookies.
THE COOKIES WE SET
In order to provide you with a great experience on this site we
provide the functionality to set your preferences for how this
site runs when you use it. In order to remember your preferences
we need to set cookies so that this information can be called
whenever you interact with a page is affected by your preferences.
THIRD PARTY COOKIES
In some special cases we also use cookies provided by trusted
third parties. The following section details which third party
cookies you might encounter through this site.
This site uses Google Analytics which is one of the most
widespread and trusted analytics solution on the web for helping
us to understand how you use the site and ways that we can improve
your experience. These cookies may track things such as how long
you spend on the site and the pages that you visit so we can
continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
Third party analytics are used to track and measure usage of this
site so that we can continue to produce engaging content. These
cookies may track things such as how long you spend on the site or
pages you visit which helps us to understand how we can improve
the site for you.
From time to time we test new features and make subtle changes to
the way that the site is delivered. When we are still testing new
features these cookies may be used to ensure that you receive a
consistent experience whilst on the site whilst ensuring we
understand which optimisations our users appreciate the most.
